returns & exchanges
RETURN & EXCHANGE POLICY
henny & paulie gladly accepts the return of unworn and unwashed merchandise purchased from hennyandpaulie.com for an exchange or full refund.
please contact us immediately if you receive a defective item, which we will either replace or refund at your request.
a return authorization must be requested within 30 days of the original purchase date. all original product packaging and tags must be in tact, otherwise you could be subject to a restocking fee of 15%.
*puerto rico does not qualify for free return shipping and customers will be refunded for their returned merchandise less $40 for the cost of shipping.
henny & paulie does not accept items returned from independent retailers. please contact the original retailer where the purchase was made to complete this type of return.
henny & paulie gift cards are non-refundable.
a free USPS Priority return label is provided upon request.
RETURN & EXCHANGE PROCEDURE
- request your free US Priority return label by completing the form here
- your return label will be sent to you via email. return requests submitted monday - friday before 3pm EST will be replied to by the next business day, or sooner. make sure you check your spam box if you do not receive your label within this time frame.
- print your label and attach it to the packaging. please also include your original packing slip in the box.
- drop the box off at your nearest US post office, or hand to your US mail carrier.
returns are processed within 10 business days of receipt. you will receive confirmation via email when your refund has been processed. please allow up to 5 business days for a refund to apply to your bank account.
exchange orders are processed within 10 business days of receipt and shipped via UPS ground service. you will receive confirmation via email when your exchange has been processed.
original shipping costs are non-refundable.
RETURNING OR EXCHANGING A GIFT
henny & paulie gladly accepts the return of gifted merchandise purchased from hennyandpaulie.com that is unworn, unwashed, or defective for a website credit sent via email.